Terms and conditions

Terms and conditions

After your order has been placed, you will receive a summary of your order. Once the book(s) are ready to be dispatched, you will also receive an email confirmation of dispatch.

The contract between us is only created once we send you the products you ordered, and not before. It means we have accepted your offer and fully communicated this to you.

You may cancel any order prior to the point at which we email you to confirm dispatch of your order. See Cancelling Orders below

Though we check our system frequently to try and avoid errors, things can occasionally go wrong with the ordering process. If we make a mistake we will do our best to put things right as quickly as we can, with as little inconvenience to you as possible. We do however reserve the right to cancel any order for any reason at any time prior to dispatch, for example (but not limited to) where there is an obvious material mistake in the price or product information.

All orders are made subject to these terms and conditions.


Customer service

We aim to give you outstanding service. If you have any questions, please contact our Customer Services team.



When you use the CIOMS e-shop, you give us certain personal details, such as your name, email address and payment address. We hold such information securely using SSL encryption software. SSL stands for Secure Sockets Layer which is the industry standard security technology for keeping data private during online transactions. This means your personal information cannot be read by anyone who should not see it.

You will notice the web address (URL) changes from http to https when you go through to the checkout page. This shows that the site is using SSL and your details are protected.

We comply with all applicable data protection legislation, and we treat all your personal information as confidential. We are committed to protecting your privacy and developing technology that provides a safe online experience.

To process your order efficiently, only one reputable third-party banking and distribution institution in Switzerland handles the credit and debit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. This organisation is under strict legal and contractual obligations to keep your personal information private.

We do not require you to create an account to shop with us. New customers have the option to create an account by adding a password after they have checked out.

For more information about our Security and Privacy policies, please email our Customer Services team


Availability of products

We update our availability information regularly but occasionally a product may run out between updates.

We do our best to dispatch your products within the lead time shown on the product page when you order. If we can’t supply your order within 30 days, we will cancel the order.

The dispatch and delivery times shown are approximate and delays can sometimes occur. Delivery times are based on Working days (Monday-Friday, excluding Public Holidays).

We will email you as soon as your order is ready to be dispatched.


Prices and VAT

Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under Swiss law.

Delivery charges are extra and appear on your screen as you are placing your order. They are based on Swiss postal rates to your address.

We make every effort to ensure the prices on our website are correct but if we notice a material price mistake before we dispatch something you have ordered, we will ask if you want to pay the correct price or cancel your order. If we do not hear from you, we will cancel your order.

We reserve the right to change prices listed without notice. All orders for products are subject to availability. We reserve the right to refuse to supply to any individual or company.


Payment details

All product prices and delivery charges are shown in Swiss francs (CHF).

We accept payment by Visa and MasterCard.

If you order a book that has recently become out of stock, we will refund the order. Your statement will show a charge and refund in short succession. We will notify you that the book is no longer in print.

Our system can hold several payment cards per account. Your order will be charged to the payment card that you assigned to it.


Cancelling Orders

You can cancel your order with CIOMS in 2 situations:

  1. Cancellation before we have emailed you to confirm that the order has been dispatched.
  2. You have received incorrect books.


  1. Cancellation before we have dispatched the books:

You can cancel any order for any reason if your cancellation reaches us before we have emailed you confirmation that the books have been dispatched.

If you created an account in checkout you can cancel your order online by following these steps

  1. Login to My Account
  2. Go to Orders
  3. Click the Cancel button next to the order

* If your order has progressed to the point where it cannot be cancelled you will not be shown this option.

4. We will email you to confirm that we have cancelled your order.

Return by post:

The return is at your own risk and at your own cost and we will not refund your costs in returning the item to us and other services provided to you in connection with the purchase such as recorded or courier delivery. Include the reason for the return, your order number and your email address or telephone number. We may withhold the refund until the item(s) are returned (or evidence of return is provided by you).

If you fail to return the goods, you will not be entitled to any refund. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty or misdescribed Goods

You should inspect any Product(s) you purchase from the website as soon as you can after delivery and notify us if you consider they are defective as soon as possible. If the books are incorrect, faulty or defective – during the first 30 days after the delivery date you are entitled to ask us to reimburse the price paid for the relevant books to the credit card used to purchase the goods.

If you are sending something back that is or incorrect due to our error, we will refund the return postage costs to your payment card, but not in other circumstances.



CIOMS make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature, details of which appear on this site.

All product(s) are ordered subject to availability, and prices quoted by CIOMS are subject to change. Should a price change, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the product(s) at the new price quoted.

We reserve the right not to sell to customers for re-sale purposes.

Although using the latest encrypted security software from SIX Payment Services, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by CIOMS.

The copyright to all CIOMS publications remains the property of CIOMS at all times, quotes from our publications must be attributed to CIOMS using the official citation listed in the front of the document. For more information about copyright of our electronic versions, please see here.

Governing law

These terms and conditions and any contract between us are governed by Swiss law and the place of jurisdiction shall be the Canton of Geneva.